RentAPress.com must be contacted via e-mail at firstname.lastname@example.org or by phone at 804.588.3624 within 10 days of receiving your order. RentAPress.com require fanned out photos to show a sampling of the defective product from the front, middle, and end of the package(s) prior to taking any action.
If the product is not deemed defective, and customer chooses to keep the product, RentAPress.com can issue a 50% store credit for the product cost towards a future order. If the product is deemed defective, and of RentAPress.com error, we will reprint the order with the same delivery terms ordered.
Since each order is custom made to customer and has no re-sale value, all sales are final. Full refunds are only authorized with a Return Merchandise Authorization (RMA) Label based on Manager discretion. RentAPress.com will issue a RMA number so the defective product can be returned for a full refund, but RentAPress.com is not responsible for added pick-up or service fees. Orders that are returned without prior authorization will not be eligible for compensation. All authorized RMAs will go through a Quality Control check prior to the compensation being issued. All defective merchandise, including any and all reprints of the defective set(s) must be returned with an RMA in order to receive a full refund on the defective product ordered.
RentAPress.com does not offer any compensation for customer errors under Limited Warranty for Products Ordered.